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@faun shared a link, 1 year, 3 months ago

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@squadcast shared a post, 1 month, 1 week ago

Stay on Top of Your On-Call Responsibilities with On-Call Scheduling Software

This blog post discussed the importance of on-call scheduling software for organizations that rely on on-call engineers to maintain service quality. It highlighted the shortcomings of traditional on-call management methods and how on-call scheduling software automates and simplifies the process.

The key takeaways include:

Benefits of on-call scheduling software: reduced errors, improved visibility, streamlined communication, automated notifications, enhanced collaboration, and reduced on-call fatigue.

Use cases: IT operations, customer support, DevOps teams, security teams, and network operations centers.

Popular features: flexible scheduling, automated escalations, alert integrations, reporting & analytics, shift swapping & handoffs, and mobile apps.

Best practices: clearly define responsibilities, involve your team, provide training, test rotations, continuously improve, conduct post-incident reviews, and invest in automation.

Conclusion: On-call scheduling software empowers teams, improves customer satisfaction, and leads to data-driven decision making for optimizing on-call processes.

@squadcast shared a post, 1 month, 3 weeks ago

Top 5 Challenges of On-Call Scheduling for Incident Response Teams

On-call scheduling is a common practice for ensuring someone is available to address critical issues outside of regular work hours. This blog post explores challenges faced in on-call scheduling for incident response teams and how to overcome them.

The five pitfalls discussed are:

Unclear responsibilities: Clearly define what's expected of on-call staff.

Lack of flexibility: Allow staff to swap schedules and have backups.

Infrequent rotation: Establish a fair rotation plan with advanced notice.

Inadequate backup plans: Include secondary or tertiary on-call responders.

Ignoring location and time zones: Consider the "follow the sun" method or accommodate preferences.

The blog post concludes by mentioning Squadcast, an incident management solution that can streamline on-call scheduling and improve overall SRE practices.

@squadcast shared a post, 1 year, 5 months ago

What are Network Operation Centers (NOC) and how do NOC teams work?

In highly competitive markets, businesses have to strive hard to be always available & operational. Hence businesses invest heavily in dedicated Network Operations Centers (NOC) that constantly monitor the performance of an organization’s IT resources. In this blog, we will explore NOC and its importance.

Incident Management and SRE