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@faun shared a link, 1 year, 3 months ago

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@squadcast shared a post, 3 weeks, 5 days ago

Harnessing the Power of Past Incidents for Agile Resolution with Incident Resolution Software

This blog post explains how incident resolution software with a "Past Incidents" feature can improve your incident management process. By leveraging past incidents, you can gain valuable insights that can help you resolve incidents faster and prevent future occurrences. The blog post also details the benefits of using incident resolution software with a "Past Incidents" feature, such as reducing guesswork, optimizing your infrastructure, and automating runbooks and mitigation pipelines.

@squadcast shared a post, 1 month, 4 weeks ago

Evolution of Incident Management: From On-Call to SRE and the Tools You Need

Incident Management in the Modern Age: Challenges, Tools and Best Practices

This blog post explores the evolution of incident management, highlighting the challenges faced in modern complex systems and how the right tools can address them.

Here's a quick summary of the key points:

Importance of Reliability: Downtime due to incidents can have a significant impact on businesses and user experience.

Challenges of Modern Incident Management: Complexity, lack of automation, poor collaboration, and limited visibility into service health can hinder effective incident response.

How Tools Can Help: Incident management tools offer features to automate tasks, improve communication, and provide better visibility into incidents, enabling faster resolution.

Building a Modern Strategy: A successful strategy involves a centralized alerting system, automated workflows, SRE adoption, and integration with other tools like chatops and ITSM.

Popular Incident Management Tools: Some popular options include PagerDuty, FireHydrant, and Squadcast, each with its own strengths.

By implementing these practices and leveraging the right tools, organizations can ensure a more robust and efficient incident management process, minimizing downtime and maintaining user satisfaction.

tools for incident management
@squadcast shared a post, 1 month, 4 weeks ago

Improve Incident Resolution with Context-Rich Alerts and Incident Management Software

This blog post explains how adding labels to incident alerts can improve efficiency in incident resolution and incident management software.

Including details like hostname, application name, and severity level in the alerts helps diagnose problems faster and route them to the right people.

This reduces the time to respond to incidents (MTTR) and allows for better collaboration between teams.

The article also details how to configure labels and routing rules using tools like Prometheus Alertmanager and Squadcast.