Swiggy just gave its GenAI tool, Hermes, a serious glow-up. What started as a simple text-to-SQL bot is now a context-aware AI analyst that lives inside Slack.
The upgrade? Not just tweaks—an overhaul. Think: vector-based prompt retrieval, session-level memory, an Agent orchestration layer, and a SQL Explanation module. Accuracy jumped from 54% to 93%. That's not a bump—it’s a pivot.
Bigger picture: AI in the enterprise is getting smarter, not just chattier. With reasoning, memory, and explainability baked in, these aren't bots—they're operational copilots.
