Even Your Bed Isn’t Safe from AWS Outages - Eight Sleep Learns the Hard Way

TL;DR

An AWS outage disrupted Eight Sleep's smart beds, prompting plans for an "outage mode" to enhance system resilience and prevent future connectivity issues.

Key Points

Highlight key points with color coding based on sentiment (positive, neutral, negative).

The AWS outage significantly impacted Eight Sleep's smart beds, rendering them unable to adjust temperature and position, highlighting the beds' dependency on internet connectivity and AWS services.

Users expressed frustration over the lack of a manual override or backup plan, as the beds became unusable during the outage, emphasizing the need for local control options.

Eight Sleep plans to implement an "outage mode" to enhance system resilience and prevent future disruptions, indicating a shift towards improving the reliability of their smart bed systems.

The incident raised concerns about the subscription model and the necessity of constant internet connectivity for basic bed functionalities, prompting discussions on potential improvements in design and user experience.

CEO Matteo Franceschetti acknowledged the disruption and committed to restoring services and enhancing the system's robustness, reflecting the company's proactive approach to addressing customer concerns and technical challenges.

Key Numbers

Present key numerics and statistics in a minimalist format.

20/Oct/2025

AWS outage date

3000-5500 USD

The cost of a smart bed.

200 USD/year

Subscription fee for Eight Sleep services.

16+ GB/month

Monthly telemetry data according to a user on Twitter.

Stakeholder Relationships

An interactive diagram mapping entities directly or indirectly involved in this news. Drag nodes to rearrange them and see relationship details.

Organizations

Key entities and stakeholders, categorized for clarity: people, organizations, tools, events, regulatory bodies, and industries.

Eight Sleep Smart Bed Manufacturer

The company responsible for the smart beds affected by the AWS outage, which impacted users' ability to adjust bed settings.

Amazon Web Services (AWS) Cloud Service Provider

The cloud service provider whose outage caused the disruption in Eight Sleep's smart bed functionalities.

Events

Key entities and stakeholders, categorized for clarity: people, organizations, tools, events, regulatory bodies, and industries.

AWS Outage Service Disruption

The event that caused Eight Sleep's smart beds to malfunction, affecting users' ability to control bed settings.

Industries

Key entities and stakeholders, categorized for clarity: people, organizations, tools, events, regulatory bodies, and industries.

Smart Home Technology Industry Vertical

The industry affected by the AWS outage, highlighting the dependency on cloud services for smart home devices.

Timeline of Events

Timeline of key events and milestones.

Early 2015 Idea for Eight Sleep's Pod originated

The concept for Eight Sleep's Pod, a smart bed, was conceived.

2025-10-20 AWS outage began

An AWS outage started at 12:11 am PDT, impacting multiple services, including Eight Sleep's smart beds.

Post-outage CEO apologized and announced plans

Eight Sleep CEO Matteo Franceschetti apologized for the disruption and announced plans to restore services and improve system resilience.

Following the outage Implementation of "outage mode" announced

Eight Sleep announced the implementation of an "outage mode" to prevent future disruptions.

An AWS outage on October 20, 2025, at 12:11 am PDT disrupted services for Eight Sleep's smart beds, among others. Eight Sleep, a company known for its innovative Pod smart bed, faced significant challenges as users experienced interruptions in their sleep data and bed functionalities.

In response to the disruption, Eight Sleep's CEO, Matteo Franceschetti, issued an apology to affected users. He acknowledged the inconvenience caused and outlined steps to restore services. This includes the introduction of an "outage mode" designed to maintain basic bed functionalities even when cloud services are down. Such measures aim to reassure users and bolster confidence in the reliability of smart home technologies.

The idea for Eight Sleep's Pod originated back in early 2015, marking a significant leap in integrating technology with everyday life. The recent outage, however, serves as a reminder of the complexities involved in maintaining seamless operations in a connected world. This incident may prompt a reevaluation of dependency on cloud services and inspire new strategies for building more resilient tech ecosystems. Developers and engineers are now tasked with balancing innovation with reliability.