What 81,000 people want from AI

Anthropic used a version of Claude to interview 80,508 users across 159 countries and 70 languages - claiming the largest qualitative AI study ever conducted. The top ask wasn't productivity, it was time back for things that matter outside of work. The top fear was hallucinations and unreliability. Most striking: hope and concern weren't split across different groups - they coexisted in the same people. A rare attempt to ground the AI debate in what actual users experience, not what pundits project.