Azure Open AI helps consolidate reviews with a prototype that classifies text into three categories:
cost,
quality
delivery.
The sentiment classification model is available as a pre-trained model, but the use case will determine whether fine-tuning is required. Azure Open AI can also be useful in product search by providing embeddings of product descriptions, making customer shopping easier.
Read about this and more in the research paper "Justifying Recommendations using Distantly-Labeled Reviews and Fine-Grained Aspects".
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